Terms and Conditions

Program Overview

The Club Moen™ Elite rewards program (the “Program”) is a loyalty reward program offered by Moen (“Moen”, “us”, “our”, or “we”) to members who meet the specific membership requirements of the Program.

The Program allows persons who have completed the membership enrolment steps in accordance with the present Terms and Conditions to collect Club Moen Elite points once they sell eligible Moen products from an authorized Moen EZ Points™ wholesaler.

Enrollment, membership and all related benefits of the Program are offered at our discretion. By enrolling in the Program and/or collecting points, you agree that you have read and understand these Terms and Conditions and are bound by all of them, as changed from time to time, and you consent to our collection and use of your personal information in accordance with our Privacy Commitment (see below).

Committed to your Privacy

We are committed to protecting your privacy. We collect and use your personal information for the following purposes:

  • To set up and administer the Program including ongoing management of Club Moen™ Elite accounts;
  • To accurately record points and to update point balances;
  • To process redemptions and issue rewards;
  • To communicate with members;
  • To understand members’ shopping and information needs and preference, and to offer members relevant information and products to meet those needs and interests

If you have any questions regarding the Privacy policy please contact Club Moen™ Elite Customer Service at 1-855-367-MOEN (6636) or info@club-moen-elite.ca

Participation in the Program

The Club Moen™ Elite program is available to authorized showrooms that meet the following criteria:

  • Wholesale showroom or kitchen and bath boutique with core business dedicated to selling upscale plumbing fixtures
  • Sell to the Public (walk-in or by appointment)
  • Display a minimum of 12’ - 0” of Moen products
  • Have dedicated sales staff that can provide expert knowledge to the consumer to aid in the faucet purchase
  • Allow showroom consultants to participate in product/program training and earn individual rewards
  • Provide sales invoices with information required to run the promotion including:
    • Sales date
    • Showroom name and address
    • Showroom sales consultant's name or unique Elite member number
    • Moen product code and description
    • Quantity sold

All members must remain active in order to maintain a Club Moen™ Elite account. Activity is defined by one of the following actions:

  • Submitting invoices;
  • Redeeming a reward;
  • Updating your account profile

An account is considered dormant after 12 months of inactivity and will be deactivated after 18 months.

Members cannot participate in both Club Moen® and Club Moen Elite™.

Members cannot share their account number and account information. Membership benefits apply only to the Club Moen™ Elite Account holder. Account information, including, but not limited to, the Club Moen™ Elite Account password should be protected and kept secure.

You must advise us of any changes of Personal Information (as defined herein) including name, address, and e-mail address by contacting Club Moen™ Elite Customer Service at 1-855-367-MOEN (6636) or info@club-moen-elite.ca

Moen reserves the right to refuse issuance of an Account to any person who does not follow the prescribed enrolment procedures.

Collection of Club Moen™ Elite Points

To collect Club Moen™ Elite points following enrolment, you must sell eligible Moen products from an approved showroom location and adhere to the following submission guidelines:

  1. Invoices must be received within 90 days from the date of purchase and be accompanied by a completed Sales Submission Form (Submission Forms are available online at www.club-moen-elite.ca).
  2. Submit copies or original sales invoices with the following information:
    • Purchase date
    • Showroom name and address
    • Showroom Sales Consultant’s name or unique Club Moen™ Elite member number
    • Moen product code and description
    • Quantity sold
  3. The address on the sales invoice must match the Showroom address in the Club Moen™ Elite’s database to be processed
  4. Incomplete submissions will be returned and will not be processed
  5. Invoices are subject to auditing to ensure that points are awarded for remodel sales
  6. Showroom consultants are responsible for maintaining their own submission copies for backup
  7. Invoices that are older than 90 days will be subject to approval by Moen

Club Moen™ Elite points are not transferable from one Member to another.

Club Moen™ Elite points are reduced to zero upon closure of a Club Moen™ Elite membership.

Redemption of Points

Club Moen™ Elite points have no cash, monetary or other value and cannot be converted into any currency.

You may use the Internet website, or fax a Redemption Order Form to redeem points for the rewards that are made available through these channels.

Club Moen™ Elite will endeavor to ensure availability and reasonable supply of all Rewards, but circumstances may arise that will make some items unavailable. In such cases, Club Moen™ Elite may (in its sole discretion) discontinue the item or substitute a similar item of equal value. Club Moen™ Elite provides no guarantee that any Reward will remain available for the entire term of the Current Catalogue.

Delivery of Rewards

Members should allow approximately 3-4 weeks for delivery of the Reward they have redeemed. At times, due to uncontrollable circumstances, products may not be readily available from the vendor and the 3-4 week delivery period may be extended.

Club Moen™ Elite does not guarantee delivery times for any delivery of a Reward. Delivery of items does not include services such as removal of packaging or installation or delivery inside the residence beyond the main entrance. Receipt of delivery must be acknowledged by a signature.

Return of Rewards

Rewards should be inspected by the Program Member at the time of delivery to ensure that the item is satisfactory. All rewards are eligible to be returned within 14 days after the product shipment date. All returned Products must be unused and returned in accordance with the instructions received from contacting customer services at info@club-moen-elite.ca or 1-855-367-MOEN (6636). After that time, the item will be covered by the manufacturer’s warranty. Personalized and co-branded items are not eligible to be returned, as they are all final sale.

All Gift cards and certificates are non-refundable.

General Terms

Moen is the sole interpreter and reserves the right to modify, change or terminate the program at any time. Any falsification of the claim form automatically eliminates that participant from the Program. If, in Moen’s sole discretion, any of the program requirements are not bet by the applicant, the registration and/or earned rewards will not be permitted. Any attempt to misrepresent information, submit fraudulent invoices or to deliberately damage the website or undermine the legitimate operation of this promotion is a violation of criminal and civil laws and shall result in elimination from the Club Moen™ Elite program and the immediate deactivation and forfeiture of any points that may have already been awarded. Moen further reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

Participants are solely responsible for any applicable income tax claims.

Void where prohibited by law.

Members cannot participate in both Club Moen® and Club Moen Elite™